This is the Dating Lab corporate web site.
If you are a member of one of our services or have a customer query please see below.

I'm a member of one of your services, how do I contact you?

The best option is to visit the actual service you joined, log in and use the ‘Contact’ option usually located in the page footer or under ‘Help’. If you do this after logging in to your profile the Customer Support team will have instant access to your details and will be able to quickly** address your query.

If you know the service you joined but if you can’t remember your login details you can still use the contact options. In this case the Customer Support team will have to try and locate your profile based on the email address, name, etc you supply. This may delay a reply.

If you can’t recall the service name at all you can contact us via this web site. Please bear in mind that this is the company corporate information site and your query will have to be passed on to the Customer Support team, this may delay your query being addressed.

** The Customer Support team only operates during normal office hours Monday to Friday.

Why does The Dating Lab reflect on my bank statement?

If you are seeing The Dating Lab on your bank or card statement it’s because you have subscribed to one of the numerous services we operate.

We operate dating services for a wide range of media partners around the world. Customer billing is centralised in The Dating Lab.

You may have joined and subscribed to the likes of The Times, The Telegraph, WeMatch, Love2Meet, DatingBuzz or a large number of other services.

How can I query a payment?

The best option is to visit the actual service you joined, log in and use the ‘Contact’ option usually located in the page footer or under ‘Help’. If you do this after logging in to your profile the Customer Support team will have instant access to your subscription history and be able to quickly** address your query.

If you know the service you joined but if you can’t remember your login details you can still use the contact options. In this case the Customer Support team will have to try and locate your profile based on the email address, name, etc you supply. This may delay a reply.

If you can’t recall the service name at all you can contact us via this web site. Please bear in mind that this is the company corporate information site and your query will have to be passed on to the Customer Support team, this may delay your query being addressed.

** The Customer Support team only operates during normal office hours Monday to Friday.

How do I delete my profile?

If you have a profile on one of our services and wish to delete it the best option is to visit the actual service you joined, log in and delete it by following the deletion option usually located under ‘Profile > My Account’.

If you know the service you joined but if you can’t remember your login details you can use the contact options located in the footer or under ‘Help’. In this case the Customer Support team will have to try and locate your profile based on the email address, name, etc. you supply. This may delay deletion.

If you can’t recall the service name at all you can contact us via this web site. Please bear in mind that this is the company corporate information site and your query will have to be passed on to the Customer Support team, this may delay your deletion being processed.

How do I report another user?

If you have reason to complain about someone’s behavior or if you believe a profile is suspicious please log in to your profile and use the ‘Contact’ option usually located in the page footer or under ‘Help’.

All complaints are investigated and dealt with as appropriate.

Do you create fake profiles?

No! We never have and never will.

What about online dating scams?

Most of our services have advice published in the ‘Help > Safety’ section.

The simple rule is NEVER send anyone money no matter how convincing their story or reason.

If anyone asks for money or appears to be a scammer please report them immediately via the ‘Contact’ options on the service you are using.